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Terms & Conditions

General

These online Terms and Conditions apply to all orders placed through our website www.giuliana-oliveoil.com, which is owned and operated by the company Miha Jakovčič s.p., Maroltova 8, 1000 Ljubljana, Slovenia.
 

  1. Acceptance of terms

1.1 By using www.giuliana-oliveoil.com you accept and agree to these Terms and Conditions, the Privacy policy and any other terms and policies we may post on our website, or inform you about in writing, from time to time.

1.2 The Terms and Conditions and all other policies on this website are subject to change without any prior notice. The amended Terms and Conditions or other policies will be posted on our website and will be considered binding for any purchases taking place after their publication.

1.3 The present Terms and Conditions are independent that is to say, that the annulment of one of them does not invoke the annulment of the Terms and Conditions as a whole. If any of these Terms and Conditions is held by any court or competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions, which will continue to be valid and enforceable to the fullest extent permitted by law.

 

  1. Placing an order

2.1 Only orders placed by persons who are 18 or over will be accepted. By placing an order you certify that you are an adult according to the laws of your country or state of residence.

2.2 We will confirm receipt of your order by sending you an email to the email address you have registered with us.

2.3 Acceptance of your order is taken to mean that we have sent you an email confirming that we have dispatched the items in your order. A contract will be formed between us at the point we send you an email confirming the shipment of your order. If your order contained a number of items and the email confirming the shipment of your order does not mention some of them, those items which have yet to be dispatched to you do not form part of that contract. 

2.4 We may not be able to accept your order due to the following reasons:

  1. The product you have ordered is out of stock.
  2. There is an error in the product pricing or description.
  3. Failure to meet eligibility to order criteria set out in these Terms & Conditions.

In any of the cases mentioned above (in point 2.4) we will notify you within 72 hours of placing your order.

2.5 Every care has been taken to ensure that the descriptions, images and specifications of each product are accurate. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the goods delivered. We may, from time to time, vary the dimensions, specifications and quantities of goods displayed on the website without prior notice.
 

  1. Availability

3.1 All products shown on www.giuliana-oliveoil.com are subject to availability. Due to the seasonal nature of some of our products, they may not be available at all times. Our website is updated regularly to ensure that our stock quantities are accurate. However, as we do our best to ensure the highest quality and freshness for our products, irregularities of availability and shortages may occur.

3.2 Miha Jakovčič s.p. reserves the right to withdraw any product from the www.giuliana-oliveoil.com website at any time and remove or edit any material or content of the website without prior notice and without any liability for any damages occurring from the above actions.

3.3 In case an order is placed for a product that is no longer available, we shall contact you within 72 hours to inform you of the shortage.
 

  1. Cancelling an order

4.1 If you wish to cancel your order please contact us by email at sale@giuliana-oliveoil.com stating your order number.

4.2 Cancellation must be received within 24 hours of ordering. If you notify us for a cancellation later than 24 hours after placing the order, we will do our best to accept your request provided we haven’t processed or dispatched your order yet. If we accept your cancellation request, we will notify you by sending you an email to the email address you have registered with us.

4.3 It may not always be possible to stop an order from being dispatched. If your order has already been dispatched you may return the items to us in accordance with our Returns Policy.

4.4 As soon as we accept your cancellation request for an item, we will refund the relevant part of the purchase price for that item together with the item’s postage charge. Refunds may take a few days to reach you, according to the policies set out by our payment processing partner.
 

        5. Payment

5.1 Payment can be made by PayPal account. When your payment is processed you are redirected to the secure environment of Paypal (PayPal), which protects your personal information against any leakage or misuse through a secure socket layer (SSL) protocol and Payment Card Industry (PCI) Data security Standard.

5.2 Miha Jakovčič s.p. won't store sensitive financial information such as your credit card details or bank account number nor will it keep any records of your financial details. Please note that we cannot guarantee the security of data which you send us by email. Accordingly, please do not send us any payment information using email or any other method. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorized access to the information you provide us when placing an order.

5.3 For the prevention of fraudulent transactions, Miha Jakovčič s.p. reserves the right to only ship orders to addresses that match the billing address of the buyer as stated by him on the online form.

5.4 Miha Jakovčič s.p. has no control over any customs or import duties, or any other restrictions and regulations that could be implied at your destination country and for which you will be solely liable.

 

          6. Pricing Policy

6.1 All prices shown on our website are given by default in Euro (€), and include local VAT and other taxes, which will be charged at the current rate according to Slovenian tax laws and regulations.

6.2 The actual conversion rate will be applied by Paypal before you finalize your order. You will be informed of the final price in your chosen currency before you proceed with a payment. Please do not proceed with a payment if you do not agree with the exchange rate provided by Paypal.

6.3 Please note that the prices shown on our website pricelist do not include shipping costs or any tax, duty and VAT applicable at the destination country. Shipping costs are calculated during the ordering process and they are added to the shopping cart before the order is finalized. Please be aware that you as the customers is solely responsible for any tax, duty or other charges applied locally at the destination country. Please do not proceed with a payment if you do not agree with the shipping costs or any taxes and duties.

6.4 Although we try to ensure that all prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or to cancel it.

 

          7. Disclaimer

7.1 Miha Jakovčič s.p. will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems and postal service performance.

7.2 To the extent permitted by applicable law, we disclaim all warranties, expressed or implied, as to the accuracy of the information contained in any location on this website. We shall not be liable to any person for any loss or damage, direct or indirect, which may arise from the use of any of the information contained on this website.

7.3 In all cases, we reserve the right to correct any errors or omissions and to change or update information displayed on www.giuliana-oliveoil.com, at any time, without any prior notice

 

         8. Limitation of Liability

8.1 To the maximum extent legally permitted, our maximum liability arising out of any order placed on www.giuliana-oliveoil.com for the supply of goods to you will be limited to the retail price of the goods contained in that order.

8.2 To the maximum extent legally permitted, Miha Jakovčič s.p. is under no circumstances liable for any damage, expense or compensation arising directly or indirectly as a result of the use or delayed delivery of our products.

8.3 Although we have taken every reasonable measure, we do not guarantee that the www.giuliana-oliveoil.com website is free from viruses or other malicious software. To the maximum extent legally permitted, Miha Jakovčič s.p. shall not be responsible for any loss resulting from navigating in our website or your inability of making correct use of it. 

 

         9. Applicable Law & Jurisdiction

9.1 The validity and performance of these Terms shall be governed exclusively by Slovenian laws and the parties submit to the exclusive jurisdiction of the Court of Ljubljana, Slovenia in the event of legal proceedings arising from any dispute.

9.2 The above shall not apply to the extent that the laws of the country of residence of the customer provide that another law is applicable or another jurisdiction is competent to resolve any disputes arising from the present agreement.